Franklinweg 2, 4207 HZ Gorinchem

Horticoop Technical Services B.V.

Service coördinator/Manager S&O Klazienaveen

Purpose of the function Accepting all kinds of malfunctions from customers with our own staff or hiring and sending them to the available technician. Location responsible.

Delen:

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Result areas
Managing the engineers on site.
Ensures compliance with the quality assurance systems and the V.G.W. regulations in the department. Ensures that the prescribed procedures are followed and the prescribed measures are taken. If necessary, makes proposals for adjustments to the procedures.
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Function characteristic
 Provides operational management to 5-10 service technicians.
– Is location responsible. Holiday planning manager.
 Supports mechanics, customers and technical salesmen with technical and organizational questions.
 Participates in the planning of current and upcoming projects, assembly and maintenance of the various tools/installations.
 Takes care of the delivery of R&D objects in consultation with the customer and/or technical salesperson, and provides relevant data for financial settlement to the internal sales department. Take into account any additional/less work performed.
 Assess the repairability of tools for spraying technology, which are offered for repair by customers.
 Plans breakdown services by technicians, coordinates the handling of breakdowns.
 Ensures that the mechanics in the workshop use the tools correctly using the necessary safety equipment such as hearing protectors, safety goggles and steel-toed shoes, etc.
– Handles complaints.
 Use personal protective equipment responsibly and work safely.
Ensures a healthy and safe working environment.
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Performance Indicators
 Staff turnover
 Sickness absence
 Complaints
 Location policy
 Profitability establishment
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Competencies
Basic competencies
 Accurate
 Result oriented
 Team player

Job competencies
 MBO technology/management
 VCA Vol

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